If your solar system is not working as expected, there are installation issues or other problems, the first step is to call back your installer and try to work with them to resolve the issue. This is why it is important to take the time to select a reputable and experienced contractor from the beginning.
Solar installers who are CanREA members are dedicated to providing quality products and customer service, endeavoring to ensure their customers are satisfied. Upon joining CanREA, each solar installer company must abide by our CanREA Member Code of Conduct, which is why we recommend seeking out a CanREA member company.
If you are not satisfied with the contractor’s response, look at the remedies available to you under your contract or warranty.
If something goes wrong in the process and you believe a company has violated the CanREA Member Code of Conduct, please see our recommendations here.