If your system isn’t working as expected—whether it’s a performance issue or something related to installation—the first step is to contact your installer and work with them to resolve it.
Working with a CanREA member
CanREA members commit to providing quality products and customer service and agree to follow the CanREA Member Code of Conduct. While CanREA does not certify installers, choosing a CanREA member means the company has agreed to uphold these standards.
If the issue still isn’t resolved
- Review your contract or warranty to understand what support or remedies you may be entitled to.
- If you believe a CanREA member has not followed the code of conduct, please follow the guidance provided in the CanREA Member Code of Conduct.
Additional support in your region
- If you need more guidance, you can also reach out to regional consumer protection agencies, which may be able to assist homeowners with solar and energy storage-related questions, concerns, and next steps. These organizations can help you understand your rights, navigate disputes, and access additional resources available in your province.
Provincial solar associations
- Across Canada, provincial solar associations offer additional industry knowledge and general guidance. They are not consumer protection agencies, but they can be a helpful resource if you want a broader context on solar practices in your region.
Some associations have dedicated consumer support services:
