{"id":22418,"date":"2025-03-31T16:37:58","date_gmt":"2025-03-31T20:37:58","guid":{"rendered":"https:\/\/renewablesassociation.ca\/?page_id=22418"},"modified":"2026-03-20T11:17:12","modified_gmt":"2026-03-20T15:17:12","slug":"soutien","status":"publish","type":"page","link":"https:\/\/renewablesassociation.ca\/fr\/soutien\/","title":{"rendered":"Soutien"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1160\" height=\"607\" src=\"https:\/\/renewablesassociation.ca\/wp-content\/uploads\/2025\/03\/Solar-panels-e1773952285369.png\" alt=\"\" class=\"wp-image-22276\" srcset=\"https:\/\/renewablesassociation.ca\/wp-content\/uploads\/2025\/03\/Solar-panels-e1773952285369.png 1160w, https:\/\/renewablesassociation.ca\/wp-content\/uploads\/2025\/03\/Solar-panels-e1773952285369-300x157.png 300w, https:\/\/renewablesassociation.ca\/wp-content\/uploads\/2025\/03\/Solar-panels-e1773952285369-1024x536.png 1024w, https:\/\/renewablesassociation.ca\/wp-content\/uploads\/2025\/03\/Solar-panels-e1773952285369-768x402.png 768w\" sizes=\"(max-width: 1160px) 100vw, 1160px\" \/><\/figure>\n\n\n\n<p>Si votre syst\u00e8me ne fonctionne pas comme pr\u00e9vu \u2013 qu\u2019il s\u2019agisse d\u2019un probl\u00e8me de performance ou d\u2019installation \u2013, la premi\u00e8re \u00e9tape est de contacter votre installateur pour essayer de trouver une solution.<\/p>\n\n\n\n<p><strong>Travailler avec un membre de CanREA<\/strong><strong><\/strong><\/p>\n\n\n\n<p>Les membres de CanREA ont \u00e0 c\u0153ur de fournir des produits et un service \u00e0 la client\u00e8le de qualit\u00e9 et se conforment au Code de conduite des membres de CanREA. Bien que CanREA n\u2019offre pas de processus d\u2019agr\u00e9ment des installateurs, ses membres s\u2019engagent \u00e0 respecter ces normes lors de leur adh\u00e9sion.<\/p>\n\n\n\n<p><strong>Si le probl\u00e8me n\u2019est toujours pas r\u00e9solu<\/strong><strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consultez votre contrat ou votre garantie pour savoir \u00e0 quels soutiens ou recours vous avez droit.<\/li>\n\n\n\n<li>Si vous croyez qu\u2019un membre de CanREA n\u2019a pas respect\u00e9 le <a href=\"https:\/\/renewablesassociation.ca\/member-code-of-conduct\/\">Code de conduite des membres<\/a> (en anglais seulement), veuillez vous r\u00e9f\u00e9rer au processus qui y est d\u00e9crit.<\/li>\n<\/ul>\n\n\n\n<p><strong>Soutien additionnel dans votre r\u00e9gion<\/strong><strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si vous avez besoin de plus de conseils, vous pouvez aussi vous adresser \u00e0 un organisme r\u00e9gional de protection des consommateurs, qui pourrait \u00eatre en mesure de r\u00e9pondre \u00e0 vos questions et inqui\u00e9tudes sur le solaire et le stockage d\u2019\u00e9nergie et de vous renseigner sur la suite des choses. Ces organisations peuvent vous aider \u00e0 conna\u00eetre vos droits, \u00e0 g\u00e9rer les diff\u00e9rends et \u00e0 acc\u00e9der \u00e0 d\u2019autres ressources dans votre province.<\/li>\n<\/ul>\n\n\n\n<p><strong>Associations provinciales sur l\u2019\u00e9nergie solaire<\/strong><strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Partout au Canada, les associations provinciales sur l\u2019\u00e9nergie solaire offrent de l\u2019information additionnelle sur l\u2019industrie et des conseils g\u00e9n\u00e9raux. Il ne s\u2019agit pas d\u2019organismes de protection du consommateur, mais elles peuvent \u00eatre une ressource utile si vous avez besoin de plus de contexte sur les bonnes pratiques en mati\u00e8re d\u2019installations solaires dans votre r\u00e9gion. <\/li>\n<\/ul>\n\n\n\n<p>Certaines associations ont aussi leur propre service d\u2019aide \u00e0 la client\u00e8le:<\/p>\n\n\n<div class=\"block--leading-members lm-logo-max-3 lm-logo-2 lm-logo-3\"><div class=\"leading-member\"><a href=\"https:\/\/www.atlanticaenergy.org\/\" target=\"_blank\"><figure class=\"ratio--fixed ratio--4-3\"><img decoding=\"async\" width=\"768\" height=\"240\" src=\"https:\/\/renewablesassociation.ca\/wp-content\/smush-webp\/2026\/03\/ACE-Eng-Hor-C-1-768x240.jpg.webp\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"\" srcset=\"https:\/\/renewablesassociation.ca\/wp-content\/smush-webp\/2026\/03\/ACE-Eng-Hor-C-1-768x240.jpg.webp 768w, https:\/\/renewablesassociation.ca\/wp-content\/smush-webp\/2026\/03\/ACE-Eng-Hor-C-1-300x94.jpg.webp 300w, https:\/\/renewablesassociation.ca\/wp-content\/smush-webp\/2026\/03\/ACE-Eng-Hor-C-1-1024x320.jpg.webp 1024w, https:\/\/renewablesassociation.ca\/wp-content\/smush-webp\/2026\/03\/ACE-Eng-Hor-C-1-1536x480.jpg.webp 1536w, https:\/\/renewablesassociation.ca\/wp-content\/smush-webp\/2026\/03\/ACE-Eng-Hor-C-1-2048x640.jpg.webp 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" loading=\"lazy\" \/><\/figure><\/a><\/div><div class=\"leading-member\"><a href=\"https:\/\/www.solarnbsolaire.ca\/fr-ca\" target=\"_blank\"><figure class=\"ratio--fixed ratio--4-3\"><img decoding=\"async\" width=\"768\" height=\"436\" src=\"https:\/\/renewablesassociation.ca\/wp-content\/smush-webp\/2026\/03\/SNBS-Updated-Logo-transparent-larger-1-768x436.png.webp\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"\" srcset=\"https:\/\/renewablesassociation.ca\/wp-content\/smush-webp\/2026\/03\/SNBS-Updated-Logo-transparent-larger-1-768x436.png.webp 768w, https:\/\/renewablesassociation.ca\/wp-content\/smush-webp\/2026\/03\/SNBS-Updated-Logo-transparent-larger-1-300x170.png.webp 300w, https:\/\/renewablesassociation.ca\/wp-content\/smush-webp\/2026\/03\/SNBS-Updated-Logo-transparent-larger-1-1024x582.png.webp 1024w, https:\/\/renewablesassociation.ca\/wp-content\/smush-webp\/2026\/03\/SNBS-Updated-Logo-transparent-larger-1-1536x873.png.webp 1536w, https:\/\/renewablesassociation.ca\/wp-content\/smush-webp\/2026\/03\/SNBS-Updated-Logo-transparent-larger-1-2048x1164.png.webp 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" loading=\"lazy\" \/><\/figure><\/a><\/div><div class=\"leading-member\"><a href=\"https:\/\/solaralberta.ca\/\" target=\"_blank\"><figure class=\"ratio--fixed ratio--4-3\"><img loading=\"lazy\" decoding=\"async\" width=\"352\" height=\"132\" src=\"https:\/\/renewablesassociation.ca\/wp-content\/smush-webp\/2026\/03\/SESA_Horizontal_Logo_Colour-1.png.webp\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"\" srcset=\"https:\/\/renewablesassociation.ca\/wp-content\/smush-webp\/2026\/03\/SESA_Horizontal_Logo_Colour-1.png.webp 352w, https:\/\/renewablesassociation.ca\/wp-content\/smush-webp\/2026\/03\/SESA_Horizontal_Logo_Colour-1-300x113.png.webp 300w\" sizes=\"(max-width: 352px) 100vw, 352px\" \/><\/figure><\/a><\/div><div class=\"leading-member\"><a href=\"https:\/\/solarns.ca\/\" target=\"_blank\"><figure class=\"ratio--fixed ratio--4-3\"><img loading=\"lazy\" decoding=\"async\" width=\"763\" height=\"322\" src=\"https:\/\/renewablesassociation.ca\/wp-content\/smush-webp\/2026\/03\/SOLAR-NS-Logo-Transparent-2-1.png.webp\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"\" srcset=\"https:\/\/renewablesassociation.ca\/wp-content\/smush-webp\/2026\/03\/SOLAR-NS-Logo-Transparent-2-1.png.webp 763w, https:\/\/renewablesassociation.ca\/wp-content\/smush-webp\/2026\/03\/SOLAR-NS-Logo-Transparent-2-1-300x127.png.webp 300w\" sizes=\"(max-width: 763px) 100vw, 763px\" \/><\/figure><\/a><\/div><\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si votre syst\u00e8me ne fonctionne pas comme pr\u00e9vu \u2013 qu\u2019il s\u2019agisse d\u2019un probl\u00e8me de performance ou d\u2019installation \u2013, la premi\u00e8re \u00e9tape est de contacter votre installateur pour essayer de trouver une solution. Travailler avec un membre de CanREA Les membres de CanREA ont \u00e0 c\u0153ur de fournir des produits et un service \u00e0 la client\u00e8le [&hellip;]<\/p>\n","protected":false},"author":1913,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_eb_attr":"","_uag_custom_page_level_css":"","footnotes":""},"tags":[],"class_list":["post-22418","page","type-page","status-publish","hentry"],"acf":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"alm-thumbnail":false,"alm-cta":false,"alm-gallery":false,"news-img-2x":false,"news-img":false,"gform-image-choice-sm":false,"gform-image-choice-md":false,"gform-image-choice-lg":false},"uagb_author_info":{"display_name":"paperleaf","author_link":"https:\/\/renewablesassociation.ca\/fr\/author\/paperleaf\/"},"uagb_comment_info":0,"uagb_excerpt":"Si votre syst\u00e8me ne fonctionne pas comme pr\u00e9vu \u2013 qu\u2019il s\u2019agisse d\u2019un probl\u00e8me de performance ou d\u2019installation \u2013, la premi\u00e8re \u00e9tape est de contacter votre installateur pour essayer de trouver une solution. Travailler avec un membre de CanREA Les membres de CanREA ont \u00e0 c\u0153ur de fournir des produits et un service \u00e0 la client\u00e8le\u2026","_links":{"self":[{"href":"https:\/\/renewablesassociation.ca\/fr\/wp-json\/wp\/v2\/pages\/22418","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/renewablesassociation.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/renewablesassociation.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/renewablesassociation.ca\/fr\/wp-json\/wp\/v2\/users\/1913"}],"replies":[{"embeddable":true,"href":"https:\/\/renewablesassociation.ca\/fr\/wp-json\/wp\/v2\/comments?post=22418"}],"version-history":[{"count":6,"href":"https:\/\/renewablesassociation.ca\/fr\/wp-json\/wp\/v2\/pages\/22418\/revisions"}],"predecessor-version":[{"id":25892,"href":"https:\/\/renewablesassociation.ca\/fr\/wp-json\/wp\/v2\/pages\/22418\/revisions\/25892"}],"wp:attachment":[{"href":"https:\/\/renewablesassociation.ca\/fr\/wp-json\/wp\/v2\/media?parent=22418"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/renewablesassociation.ca\/fr\/wp-json\/wp\/v2\/tags?post=22418"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}